case Study AFC Urgent Care

How AFC Urgent Care Found
Scheduling Success with Evolia

About AFC Urgent Care

Healthcare Industry
75+ Great Employees
6 Centers & Clinics

High Quality & Accessible Healthcare Across 6 Locations

AFC Urgent Care is a leading provider of urgent care services across the United States, with a strong focus on delivering high-quality and accessible healthcare to communities. Founded with the mission to bridge the gap between primary care physicians and emergency rooms.

As a franchise, AFC Urgent Care offers a wide range of services, including treatment for illnesses and injuries, physical exams, vaccinations, and occupational health services.

Each center is equipped with state-of-the-art medical technology and staffed by experienced healthcare professionals, ensuring that patients receive prompt and effective treatment. The organization’s commitment to excellence is reflected in its patient-centric approach, which emphasizes convenience, affordability, and superior clinical outcomes.
A major franchise regional operator, who oversees 6 Centres and 75+ employees began to see problems as managing the schedules of such a dynamic workforce across multiple locations presented significant challenges.

The Challenge Navigating
the Healthcare Sector

Seasonal and complex schedule management issues

Managing the schedules of 75+ employees across six busy urgent care centers posed difficult challenges for AFC Urgent Care. The manual demands of coordinating shifts, overseeing time-off requests, and handling last-minute absences was a weekly struggle for Leah, the Regional Director of Operations, and her team of administrators.

Administrators found it difficult to maintain the cluttered view of staffing schedules across all locations, This led to major scheduling headaches and inefficient time spent on ‘schedule maintenance’.

The system’s inability to efficiently manage last-minute shift changes from changes in employee availability quickly added more administrative burden than it relieved. Additionally, the lack of easily accessible staff contact information made any urgent communication an annoying several step process.

AFC Urgent Care needed a user-friendly, adaptable, and powerful solution to streamline their workforce management processes and alleviate these challenges. A software that would align with their core values of accessibility and convenience.

“Evolia came to our rescue when the previous company we worked with literally disappeared. Evolia’s team members assisted in getting the platform up and running very quickly. We had extensive training made available to us, and the transition went smoothly.”

Leah Dodyk, Regional Director of Operations

The Solution

Through immediate training and technical support to efficient auto scheduling tools, AFC Urgent Care saw immediate results when they came to work with the team at Evolia.

Evolia’s support team provided extensive training and implementation support, ensuring a smooth transition from their previous system that didn’t work. Team members could quickly adapt to the new platform because the training was efficient and tailored to AFC’s specific needs.

Now, managers can easily reassign shifts when employees call out, especially early in the morning. These features drastically reduced the stress and time with finding staff replacements as patient care is a number one priority for AFC Urgent Care. Evolia helps the team have a clear view of all available staff, so managers can make quick and informed decisions. And crucial in a healthcare setting.

With the ability to easily schedule, edit, delete, and change shifts, managers found that they saved hours each month. The intuitive color coding of shifts and staff makes it easy to adjust and make changes, without reading every box and shift.

Easy access to staff contact information facilitated easy employee communication during urgent situations. Both the communication capabilities and scheduling notes to connect additional staff contact information.

Labor forecasting software showing employee scheduling and shift management on a desktop screen

AFC Urgent Care’s partnership with Evolia has significantly improved their workforce management, allowing them to focus on providing exceptional healthcare services. The ease of scheduling, robust support, and streamlined communication have set them up for continued success.

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